Medami -
Platform Adaptation
Adaptation of Medami - a digital platform helping healthcare professionals optimize time management and streamline communication between medical teams - for use in hospital emergency departments, designing a fast, clear, and intuitive experience for emergency physicians and front-desk nurses, where every second counts.
Client
Medami
Service Provided
UX/UI design · Wireframing · Figma · Design system · Component library · User testing
Project Overview:
I was brought in to adapt and extend the platform specifically for hospital emergency departments - a context where the stakes are high and the margin for error is zero.
The mission was to design a dedicated experience tailored to two key users: emergency physicians and front-desk nurses, ensuring the platform performs as efficiently in urgent care environments as it does in standard hospital settings.
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The Challenge:
Designing for emergency departments means designing for extreme conditions. The platform needed to be simple, fast, and instantly readable in high-pressure situations where every second counts. The experience had to reduce cognitive load, surface critical information immediately, and support rapid decision-making - with zero room for confusion.
On top of that, I had to integrate AI-driven features in a way that genuinely enhances efficiency without adding complexity. All of this while strictly respecting the existing design system and visual identity, ensuring full consistency with the current product. The solution also needed to work seamlessly across devices, with particular attention to tablet layouts commonly used in hospital environments.
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The Research & Discovery
I started with a deep analysis of user needs and emergency department workflows - mapping time-sensitive interactions, identifying usage constraints, and pinpointing where the existing experience created friction.
This phase was essential to understand what truly matters in urgent care contexts and to define a clear design direction focused on speed, clarity, and task prioritization.
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The Design Process
I designed the full platform experience starting with wireframes to structure navigation, hierarchy, and task prioritization across key user flows. Once validated, I moved to high-fidelity screens with a strong focus on clarity, readability, and ease of use under pressure.
Throughout the process, I worked strictly within the existing design system, enriching it only where necessary to support the new emergency-specific features. Special attention was given to tablet layouts, adapting interactions and information density to different screen formats used in hospital settings.
AI-driven features were integrated seamlessly and non-intrusively, designed to assist without disrupting the flow. Continuous testing and iterations allowed me to refine usability, simplify interactions, and validate that the solution truly performs in real emergency conditions.
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The Result
The platform was successfully adapted to meet the specific needs of emergency physicians and front-desk nurses. Critical information and key actions are now immediately accessible, with a streamlined interface that supports fast, confident decision-making.
User testing confirmed improved readability, more intuitive navigation, and significantly reduced task completion time.
The integrated AI assistance further accelerates analysis and supports the diagnostic process, delivering tangible time savings in emergency care environments.
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